Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our services. Some of this happens automatically, while other details you provide directly to us.

Personal Information You Provide

When you register for our programs, contact us, or subscribe to newsletters, you might share:

• Contact details: Full name, email address, phone number, and postal address
• Professional information: Job title, company name, industry sector, and professional interests
• Educational background: Previous qualifications, areas of study, and learning goals
• Financial information: Payment details when enrolling in paid courses (processed securely through third-party payment processors)
• Communication records: Messages you send us through contact forms or email correspondence

Information Collected Automatically

Our website collects certain technical data when you visit:

• IP address and geographic location
• Browser type and version
• Device information (operating system, screen resolution)
• Pages visited and time spent on each page
• Referring website or search terms used
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We're pretty straightforward about this. Your information helps us deliver better educational experiences and keep things running smoothly.

Data Sharing and Disclosure

Look, we keep your data pretty close to our chest. But there are situations where we need to share information with others.

All third-party providers we work with are carefully vetted and must comply with Australian privacy standards. They can only use your data for the specific purposes we've authorized.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We take these seriously and make it easy for you to exercise them.

To exercise any of these rights, send an email to contact@naverquos.com with your request. We'll need to verify your identity before processing most requests, which might involve asking for additional information.

Data Security and Protection

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction. This includes:

• Encryption: Sensitive data is encrypted both in transit (using SSL/TLS) and at rest
• Access controls: Only authorized personnel can access personal information, on a need-to-know basis
• Regular security audits: We review our systems and practices regularly to identify vulnerabilities
• Staff training: Our team receives ongoing training on privacy and security best practices
• Incident response: We have procedures in place to respond quickly to any security breaches

That said, no system is completely secure. While we work hard to protect your data, we can't guarantee absolute security. If you become aware of any security vulnerability, please let us know immediately.

Data Retention

We don't keep your information forever. Here's how long we typically retain different types of data:

• Active accounts: We retain your information as long as you maintain an active account with us
• Closed accounts: After account closure, we keep necessary records for 7 years to comply with tax and financial regulations
• Marketing data: If you opt out of marketing, we keep a record of your preference but delete other marketing-related data within 6 months
• Website analytics: Aggregated, anonymized usage data may be retained indefinitely for statistical purposes
• Transaction records: Financial transaction details are kept for 7 years as required by Australian tax law

Once retention periods expire, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers may process data in other countries, including the United States and European Union. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Ensuring the recipient country has adequate privacy protections
• Obtaining your explicit consent for specific transfers

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We review and update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Effective Date" at the top shows when the current version was published.

We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after changes indicates your acceptance of the updated policy.